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*NO Additional Shipping Charges !

Listed Price is What You Pay.
No Need to Guess Final Cost. 

*Some conditions and restrictions apply.
Click here for details.

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*Shipping and Returns * Shipping/Returns

SHIPPING RATES / RETURN 
 LEGAL POLICIES
Shipping:
Standard Ground freight will be prepaid on all orders shipped within the continent of the United States.

Damages in shipping are the responsibility of the carrier once the shipment is released from our warehouse. You must make damage claims as soon as detected. Damage claims must be made to the carrier within
10 days of receipt. Save all boxes and packing material. All shipping/pricing discrepancies must be reported within 5 days of receipt of order.

Returns Policy:
If you're not satisfied with your video surveillance purchase, simply notify us by email and we'll issue a Return Goods Authorization Number as soon as possible. All returns require this number before they will be accepted by the warehouse. The RGA numbers are effective for 30 days only. Make sure to place this number prominently and clearly on the outside of the carton. DO NOT write the RGA number on the original product package. To request a Return Goods Authorization number, email to: returns@vigilanceandsecurity.com

Unfortunately, due to the nature of our nanny cam/hidden camera, and pocket dvr products (one time evidence gathering), we accept returns on defective merchandise only for 'replacement' or 'repair' only (at our discretion), under warranty for the particular hidden camera. We've been forced to implement this policy due to the attraction of our products by unscrupulous individuals who return products after they have profited or gained from their short term use.

All merchandise must be returned freight PREPAID. However, replacements for defective merchandise returned to us within 30 days will be mailed back to you without your incurring any additional freight expense. Do not dispose of the box or any packaging materials until you have inspected your purchase, are satisfied with the product, and/or the warranty date is passed.  

For all other video surveillance systems (unless otherwise stated) non-defective returns will be assessed a 20% restocking fee, plus original freight charges, within 30 days of receipt and will only be accepted in resaleable condition, with all original packaging.  Note: merchandise returned with missing items are not eligible for a refund. Items showing obvious signs of misuse, consumer abuse, or commercial use are not eligible for return.  After 30 days, defective products must be returned to the manufacturer, under the specific warranty allowances.

Please allow us 5-10 business days from the time we receive the merchandise to process your return. Keep in mind, credit card companies vary in the time they take to post credits.


Legal Disclaimer:
It is the responsibility of the Buyer, and not the Seller, to have knowledge of, obey, and comply with all applicable Local, State, Province, and Country Laws and regulations in regard to the purchasing, possession, and use from any and all items from us and our website, Vigilance and Security

By placing an order with us, the buyer confirms and agrees that he/she has read all of the policies on this page, and understands its contents, and agrees to all that is stated. The buyer also agrees that under no circumstances will the buyer or user hold DL Consultants, LLC and/or Vigilance and Security or any other concerned affiliate, agent, or associate liable for loss, damages, or injuries including any circumstances arising out of the use, misuse, or malfunction of these products they represent.

The images, pictures, and illustrations found on this site are for illustration purposes only, and do not necessarily represent the exact products, services, or ideas in the context they are found in. It is the buyer’s responsibility prior to purchase to clarify with the seller, DL Consultants, LLC., exactly what products and services are being provided to purchase.

Errors on Our Website
Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product's price or availability.

We make no warranty nor guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.